UpStart Privacy Polices

UpStart Technologies Pvt Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. Information We Collect

We may collect information about you in various ways. The information we may collect via the App includes:

  • Personal Data: Personally identifiable information such as your name, shipping address, email address, and telephone number, and demographic information such as your age, gender, hometown, and interests that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App.
  • Derivative Data: Information our servers automatically collect when you access the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the App.
  • Mobile Device Data: Device information such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the App from a mobile device.
  • To provide our services, our App may request access to your device’s camera. We collect document images captured through the camera, and these images are used solely for the purpose of document uploading.
    • Camera Permission: We request access to your device’s camera only to capture and upload document images. We do not collect or store any other images, media, or personal data.
    • No Persistent Data Collection: Once the document image is uploaded, it is processed for the intended purpose (e.g., document verification, storage, etc.). We do not store these images unless explicitly stated in the app or required by the service.
2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the App to:

  • Create and manage your account.
  • Process your transactions.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the App.
  • Generate a personal profile about you to make future visits to the App more personalized.
  • Increase the efficiency and operation of the App.
  • Monitor and analyze usage and trends to improve your experience with the App.
  • Notify you of updates to the App.
  • Offer new products, services, mobile applications, and/or recommendations to you.
  • Perform other business activities as needed.
  • We use the camera permissions solely for the purpose of capturing document images to upload and process them in connection with the service provided through our App. These images are used as follows:
    • Document Upload: The images are used to capture documents, such as identification, forms, or other related content.
    • No Sharing of Images: We do not share, sell, or trade your images with third parties unless required for the document verification process or as described in the terms of the service.
3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Retention of Financial Transaction Data

When you delete your account, all personal data associated with your account will be permanently deleted from our systems, except for financial transaction data. We retain records of financial transactions for the following purposes:

  • Legal Compliance: To comply with applicable financial regulations, tax laws, and auditing requirements.
  • Fraud Prevention: To detect and prevent fraudulent activity.
  • Dispute Resolution: To resolve disputes, chargebacks, or refunds related to your transactions.

The retained financial data may include:

  • Transaction IDs
  • Purchase details (e.g., product ID, price)
  • Payment method information (e.g., credit card type, not full details)
  • Dates and times of transactions

This data will be retained only for as long as necessary to fulfill the purposes stated above or as required by law.

If you have questions about our data retention practices, please contact us at [email protected]

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at [email protected]